Honda accidentally charges many customers twice for single car payment – The Verge

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Many Honda owners woke up this morning to find that their monthly auto payment had been deducted two times from their bank account. In a statement, the auto firm said the double-billing was a “payment processing error.” Nonetheless, the glitch caused Lots of customers to overdraft their account, leading to fees and a feasible inability to pay others bills.

Because of the sheer variety of customers affected (though the firm has actually not shared the number), Honda’s customer service phone lines have actually been overwhelmed. Unable to grab through to a customer care representative, stressed customers have actually taken to Twitter and Facebook in frustration.

Honda said that American Honda Finance Corporation, its auto finance arm, was “functioning urgently to resolve the issue.” A spokesperson for AHFC apologized and said the firm would certainly “make this right for our customers.”

The full statement is below:

American Honda Finance Corporation (AHFC) has actually suffered payment processing errors affecting a variety of customer accounts on hondafinancialservices.com. The firm is functioning urgently to resolve the issue and will certainly make sure that any sort of excess billing for finance payments is swiftly corrected.

Due to the higher call volume from customers in response to this error, AHFC has actually been unable to speak along with each customer in a timely manner. Updates have actually been issued through social media and hondafinancialservices.com in an effort to reassure customers.

“We understand that payment processing is a major issue to our customers and we have actually a group actively functioning on this issue to resolve it and manage our customers,” said Senior Vice President of AHFC David Paul. “Customers are our top priority and we apologize for the inconvenience and any sort of pertains to that have actually resulted. We will certainly make this right for our customers.”

Update 7:36PM ET: In a new post on Facebook, Honda said affected customers would certainly start receiving refunds tomorrow, Thursday April 7, and that any sort of overdraft fees would certainly be waived or reimbursed. Additionally, Honda will certainly suggestions customers that have actually credit pertains to caused by the double payment.

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