Honda responds to customers charged twice for single car payments – WDRB

LOUISVILLE, Ky. (WDRB) — Inspect your bank accounts, if you are a customer of the economic programs arm of Honda Motor Company. The Business says it is prepared to repair a double repayment issue from Wednesday.

Customers about the country report the Business has actually taken their April payments from bank accounts two times — and they’ve owned minor victory contacting the Business when it come to an explanation.

Honda posted a response when it come to its company Facebook page  in the 7 p.m. ET hr Wednesday. Customer complaints appeared when it come to social media as very early as Wednesday morning.

From Honda:  “Honda economic programs has actually identified the accounts impacted by a repayment processing mistake and have actually taken corrective action to refund these customers. Customers ought to begin to obtain refunds start Thursday, April 7, 2016. any sort of fees caused by this mistake will certainly be waived or reimbursed, and we will certainly help customers along with credit concerns. HFS is experiencing higher call volumes as a result of this error. As a result, the standard hold time is twenty – 30 minutes. We guilt this problem and are functioning diligently to willpower this matter once possible.”

“We understand that repayment processing is a severe concern to our customers and we have actually a group actively functioning when it come to this concern to willpower it and manage our customers,” pointed out Senior Vice Head of state of AHFC David Paul in an earlier statement online. “Customers are our leading priority and we apologize when it come to the problem and any sort of involves that have actually resulted.  We will certainly make this ideal when it come to our customers.”

One regional customer told WDRB News he is thankful the “double payment” didn’t induce an overdraft. Others that pay online or have actually automatic withdrawals from their bank accounts have not been so lucky, according to social media posts.

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