Skoda offers paltry ‘goodwill gesture’ for a £4793 bill for a known fault – The Guardian

Chain reaction: our 2011 Yeti has actually had a severe problem and now it requires a brand-new engine. Photograph: Alamy

We are very disappointed in our 2011 Skoda Yeti 1.2 TSI. After 43,000 miles, and despite it having a complete Skoda service history, it requires a brand-new engine! We bought it as “used approved” from a Skoda dealer called Lookers Guildford in July 2014. Due to the fact that after that we have actually had four severe mechanical and electrical problems, and the previous 3 have actually been repaired at Skoda dealerships.

The auto is now at our nearest dealer after the engine ceased. We have actually been told that the failure taken place as a result of a stretched timing chain, and that the repair bill is £4,793.

We have actually researched the problem online and spoken to an independent specialist, and already know that this was a known fault in early 2011 engines, and which afflicted cars all of across the Volkswagen group.

In 2013, a technical service bulletin was released by the business advising that timing chains need to be checked, yet as far as we are aware (as this was prior to we purchased the vehicle) this was not done on our car, nor was it explained throughout its last service in July 2015. The timing chain problem was accepted by senior business engineers and published in a German magazine, Auto Bild, in 2012.

After lots of letters we have actually been readily available a 20% goodwill gesture, yet we are expected to pay the rest.

We feel thoroughly permit down – by bad manufacturing and also even worse customer service. We have actually yet another Skoda auto which we have actually had serviced at Skoda, yet are wondering whether it’s worth our time and your hard earned cash once customer loyalty isn’t reciprocated. OT, Hornchurch, Essex

Spend a couple of moments on the internet researching troublesome timing chains and this petrol VW engine, and there are a host of complaints. This is, as you say, a populared fault at VW and Skoda HQs, and yours is merely the most up to date engine to fall short due to it. The group replaced the chain along with a belt in 2013 since they were so unreliable. If the timing chain – or now belt – fails it will certainly usually wreck the engine.

The demand individuals get “used approved” cars from, and get hold of them serviced by, the main dealer – regularly paying substantially a lot more compared to they would certainly elsewhere – is that they expect the manufacturer/dealer to stand behind the cars in the event of a premature failure.

In our experience, the auto trade rarely likes paying out in cases adore this, yet Skoda has actually a much better track record compared to many – making its paltry 20% provide baffling. Fortunately, we were able to persuade the business to take a second consider your case, and it has actually agreed to repair the auto at its cost. A spokesman said its investigation had revealed that it had been serviced in accordance along with its recommendations, and that is the demand it would certainly now cover the repair.

You are fairly relieved. However, we feel you would certainly have actually had a fairly durable case had you had to take the supplying dealer to the small claims court.

Other readers note: if you have actually a VW, Seat, or Skoda along with this kind of engine, ask the dealer to examine the chain and tensioner, and get hold of it changed straightaway if it begins to rattle.

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